Terms & Conditions
Welcome to our website! We are delighted to provide you with our handmade and bespoke costumes/ performance wear. Before you proceed with your purchase, we kindly ask you to review and understand our terms and conditions. By using our website and making a purchase, you agree to comply with these terms and conditions.
1. Product Information:
Our costumes are meticulously handmade and tailored to your specific measurements and requirements. We take pride in using high-quality materials and ensuring attention to detail in every costume we create.
2. Ordering Process:
Bespoke/ Made to measure:
2.1: To place a bespoke order we require a one-to-one design appointment. This is bookable via our website and is non refundable. However, this fee will be deducted from the final price of your bespoke costume.
2.2: Orders that need to be completed within a month are subject to availability and if accepted may incur an additional express fee of 15%.
2.3: Please provide accurate measurements and specifications. These measurements will be signed and dated. We cannot be held responsible if your measurements change between the date of which they were taken and the date you receive your costume
2.4: For competition wear it is your duty to communicate any costume guidelines and regulations; we cannot be held accountable if the costumes fail to adhere to these requirements.
2.5: Please note that due to the bespoke nature of our costumes, cancellations and refunds will not be possible after the deposit has been received.
2.6: By submitting the 50% deposit, you are consenting to the final design, measurements and the specified deadline.
2.7: Modifications may not be possible after a certain point in the production process, dependant one the design and modification requested.
2.9: All of our ADFP wear and practice wear are made to order. If unsure on sizing please refer to our size guide/ measuring guide or contact us for further advice. We ask that you try to avoid ordering multiple sizes with the intent to return.
2.10: Custom sizing ADFP/Practice wear are subject to an additional charge and are not eligible for returns.
2.11: When placing an order for custom-made items, it is crucial to provide precise measurements as we cannot be held accountable for any inaccuracies resulting from incorrect measurements.
2.12: We have a maximum 2 week turn around excluding shipping time.
3. Payment:
3.1: Payment for web-orders can be made securely through our website. We accept various payment methods, including credit/debit cards and online payment platforms such as Paypal. All prices are listed in the currency specified on our website, and any applicable taxes or fees will be clearly indicated during the checkout process.
3.2: All payments for bespoke orders are to be completed via bank transfer. Account details will be found on your deposit/final invoice.
3.3: Full payment is required before any garment is dispatched. We are not liable if delayed payments result in missing deadlines.
4. Shipping and Delivery:
4.1: The cost as well as the estimated delivery time will be provided to you during the checkout process, taking into account the production time and shipping method chosen.
4.2: Any charges relating to import tax, duty or Customs clearance of Products into a country designated by you shall be paid for and arranged by you.
4.3: Please note that the delivery dates provided for the Products are only approximate, and Kaleido Costumes will not be held responsible for any delays in the delivery of the goods, regardless of the cause.
4.4: The importance of timely delivery will only be considered if it has been previously agreed upon in writing by Kaleido Costumes.
4.5: You are required to inform Kaleido Costumes of any shipments that show signs of tampering or any missing Products within 48 hours of receiving the delivery. It is important to retain all packaging and documentation associated with these shipments until the issue is resolved.
5. Returns and Exchanges:
5.1: Due to the customised nature of our costumes, we do not accept returns or exchanges unless there is a defect or error on our part. If you believe there is an issue with your costume, please contact our customer service within 72 hours of receiving your order, providing detailed information and supporting evidence.
5.2: Returns are available for standard sized ADFP/Practice wear bought through our website. The return shipping cost will be subtracted before your refund is processed.
5.3: The items must be in a saleable condition, with no signs of wear or use, and the labels should be securely attached. Additionally, the items should be returned in their original packaging. Please ensure that the return is made within 14 days from the date of receiving the item.
6. Intellectual Property:
6.1: All designs, images, and content on our website are protected by intellectual property rights. You may not reproduce, distribute, or use any of our copyrighted material without our prior written consent.
7. Privacy and Data Protection:
7.1: We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your data.
8. Limitation of Liability:
8.1: We strive to provide accurate and reliable information on our website. However, we cannot guarantee the completeness, accuracy, or reliability of the content. We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages/ health-risks arising from the use or inability to use our website or products.
8.2: The Products and any additional embellishments/ accessories are not toys and are not suitable to be used for playing with by children. The Products should be used as intended. The Products should be kept away from children to avoid any misuse, damage or injury.
9. Governing Law and Jurisdiction:
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Thank you for taking the time to read and understand our terms and conditions. If you have any questions or concerns, please don't hesitate to contact our customer service team.